Terms & Conditions

Service Agreement

By using our PPI claims services, you agree to these terms and conditions. Please read them carefully before proceeding with our services.

These terms constitute a legally binding agreement between you and iSmart Solutions regarding the use of our PPI claims management services.

Our Services

We provide PPI claims management services on a no-win, no-fee basis. Our fee structure and success rates are clearly communicated before beginning any claim process.

  • Professional PPI claims investigation and processing
  • Documentation handling and submission
  • Communication with financial institutions
  • Claims tracking and progress updates
  • Expert guidance throughout the process

Your Obligations

  • Provide accurate and complete information
  • Respond to requests for additional information promptly
  • Cooperate with our team throughout the claims process
  • Pay our agreed fees if the claim is successful
  • Notify us of any changes to your contact information
  • Maintain confidentiality of any sensitive information

Fees and Payments

Our fee structure is based on a percentage of the successful claim amount. No upfront fees are required, and you only pay if we win your claim.

  • Success fee: Clearly defined percentage of recovered amount
  • No hidden charges or additional costs
  • Payment due only upon successful claim resolution
  • Transparent fee structure explained before service begins

Cancellation

You have the right to cancel our services at any time. Please refer to our cancellation policy for specific terms and conditions.

  • 14-day cooling-off period from agreement date
  • Written notice required for cancellation
  • No cancellation fees during cooling-off period
  • Fair handling of any pending claims

Liability

While we strive to provide the best possible service, we cannot guarantee the success of every claim. Our liability is limited to the extent permitted by law.

Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be communicated to you and will be effective from the date of notification.